Returns & Refunds
At Séréum Lab, we want every order to arrive exactly as expected. Due to the personal and hygienic nature of skincare products, all sales are generally final, and we do not accept returns or exchanges for change of mind.
If your order arrives damaged, incorrect, or with another issue, please contact us as soon as possible. We will review the situation and, where appropriate, arrange a suitable resolution, which may include a replacement or refund.
Please keep the product, its original packaging, and any relevant photos until we have reviewed your request.
Products that have been opened, used, or altered after delivery cannot be returned for hygiene and safety reasons, except where an issue with the product or order is confirmed and a resolution is appropriate.
For Assistance
Phone / WhatsApp: +961 81 508 455
Séréum Lab reserves the right to review return and refund requests individually based on the circumstances of each order.